Refund Policy

Last updated: April 2025. This policy outlines how refunds are handled for transactions on Odaly.

1. Product Refunds

Physical products may be returned within 7 days of delivery if they are defective, damaged, or significantly different from the listing description.

2. Service Refunds

Service disputes follow a 3-stage resolution process:

1. Direct resolution (48 hours): Buyer and seller attempt to resolve the issue directly.
2. Mediation (5 business days): Odaly support reviews the dispute and proposes a resolution.
3. Final decision: Odaly makes a binding decision based on the evidence provided.

3. Refund Process

Approved refunds are processed back to the original payment method within 5-10 business days. The seller's commission for refunded transactions is also reversed.

4. Non-Refundable Items

• Digital goods after delivery/access
• Custom-made or personalized items
• Services already fully rendered
• Subscription fees (pro-rated cancellation available)

5. Chargebacks

We encourage buyers to contact us before initiating a chargeback with their bank. Fraudulent chargebacks may result in account suspension.

6. Contact

For refund requests, contact [email protected] with your order details.